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Frequently Asked Questions

GENERAL FAQ

What is The Avion Collection?


A selection of curated offers and experiences exclusive to Avion cardholders.

Can I redeem Avion Rewards points for experiences?


Avion Rewards points cannot be redeemed for experiences at this time.

I have Avion Rewards, does that give me access to experiences?


Experiences are exclusively available to RBC Avion Visa cardholders. 

If you're not sure if you have an Avion credit card, the full list of eligible cards can be found at rbc.com/avion

What is the Food and Drink Series


A selection of culinary experiences exclusive to Avion cardholders.

Do I have to be legal drinking age to particpate in a Food and Drink Series experience?


Yes, to take part in the Food and Drink series of experiences you must be legal drinking age in your province.

Do I need to purchase experiences with my RBC Avion Visa Card?


All experiences must be purcahsed on your RBC Avion Visa card, and you will be asked to present the card used to make the purchase at the time of redemption.

I am not an Avion member, can I still take part?


These experiences are open to Avion cardholders only. You can apply for an Avion card at https://www.rbcroyalbank.com/credit-cards/

I signed up to be notified for alerts, how will I be notified?


The Avion Collection will send you an email when the experience is available for purchase. Tickets are limited and not guaranteed with email notification.

When will I be notified for an event?


Notifications will be sent out when the experience becomes available for purchase. Please note that you will not receive a confirmation email once you’ve signed up for notifications, only an email once the event is available for purchase or registration.

I registered for an event but haven’t received a confirmation notification.


Check your junk mail folder to see if it was sent there or provide us with your name, email and event registered for and we will look into it.

I don’t see an experience in my area, how can I take part?


We will be adding experiences throughout the season, keep checking back at TheAvionCollection.com or follow us on social media for updates.

The experience says it is sold out; how can I get my ticket?


All experiences are limited seating and available on a first come basis. Keep checking the food and drink series page for more experiences coming soon.

I have a food allergy; can this be accommodated?


In most cases our food partners can make adjustments to the menu but cannot guarantee there won’t be cross contamination. Please reach out to the event venue to request an alternate meal option.

Where can I go to see the experiences?


Visit TheAvionCollection.com to see all posted and upcoming experiences.

When will more experiences be posted?


Experiences will be posted throughout the year. Follow The Avion Collection on social media or continue to check the Hub to get updates.

Why do you need the first 6 digits of my Avion card?


Entering the first six digits of your credit cards ensures that only Avion Cardholders have access to experiences; it also helps us verify the ticket sale. Please note that your card will not be charged until you complete the check out process for a specific experience.

What is the Friday Friend Pass™?


During the 2022/23 winter season, RBC Avion® Visa® credit card holders will be able to buy one regular priced Friday lift ticket and get a second one free.

Who can purchase a Friday Friend Pass™?


Only RBC Avion® Visa® cardholders are eligible to purchase a Friday Friend Pass™.

Does my Friday Friend Pass™ guest also need to be an RBC Avion® Visa® cardholder?


No, your guest does not need to be an RBC Avion Visa cardholder, only the purchaser must hold a valid RBC Avion Visa card.

Can I purchase more than one Friday Friend Pass™ per Friday?


Any one who has an RBC Avion® Visa® can purchase ONE Friday Friend Pass™ per Friday. 

If someone has a different RBC card, can they still purchase a Friday Friend Pass™?


No, this offer is exclusive for RBC Avion® Visa® cardholders.

Do you have to use your RBC Avion® Visa® card to pay for the Friday Friend Pass™?


Yes, a Friday Friend Pass™ must be purchased on a RBC Avion® Visa® credit card.

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